MiaRec Business is enterprise level solution for recording calls inside IP-based telephony network.
MiaRec is based on innovative packet sniffing technology that allows it
to be considerably less expensive than analog-based recording systems.
All calls are recorded directly from IP network and archived on disk storage.
MiaRec allows business to:
- Increase customer satisfaction
- Improve agents productivity
- Resolve disputes
- Increase security
- Comply with legal requirements
- Reduce costs
MiaRec Business Key features:
Flexible
Easy to install and administer.
Scaleable
Suitable for large call centers as well as for small companies with only a few seats.
Reliable
MiaRec is enterprise-level solution, designed for 24/7 Voip call recording.
Entirely software-based
MiaRec Requires no proprietary hardware, expensive telephony equipment or complex installation. All calls are recorded directly from IP network and stored on hard disk.
Unobtrusive technlogy
MiaRec uses passive (packet sniffing based) recording, which doesn't interfere with IP-PBX.
Multiple recording options
MiaRec records all incoming, outgoing and inter-office calls. It supports rule-based selective recording.
Intuitive calls search and replay
It is easy to find any recorded call using many search parameters such as Date, Time, Caller/Callee Phone Number, Name and others.
Web-interface
MiaRec has rich user interface, which can be accessed via any standard web-browser. Web-interface is created by using the latest Web 2.0 technologies (AJAX) to combine the main advantage of desktop applications (e.g. speed) with the main benefit of web applications (e.g. remote access from any computer with only web-browser installed).
High compatibility
MiaRec is compatible with all major IP-PBX system, which are based on H.323, SIP, MGCP or Cisco Skinny protocols.
Security
Multiple user interface feature allows assigning monitoring and playback rights on a per user basis.
Hosted service
MiaRec can be used as a hosted solution to let Voip service providers resell call recording service to own customers.
System Requirements
Server:
- Windows 2000, 2003, XP Pro, Vista
- 7.2 MB disk space per hour of conversation
Client:
- Windows, Linux or Mac with Web Browser Internet Explorer, Firefox, Safari
Other hardware:
Read also:
