MiaRec advantages over legacy recording systems
Many small businesses that require call-recording features work with devices such as digital recorders or recording systems that are built into a specific telephone's hardware. Some of those solutions require an extra step, where recorded conversations are uploaded to a desktop for listening and transcription. What are the advantages of MiaRec over legacy recording systems as far as ease and speed are concerned?
Types of Customer Premises Equipment (CPE):
1) Analog telephone connected to legacy telephony network (PSTN)
2) Voip telephone connected to Internet
3) Hybrid of two variants: Analog telephone connected to Voip adapter, which is connected to Internet
4) Voip softphone running on a computer
In most cases the choice of recording system is pre-determined. If you have analog-based telephone system (see figure # 1), then you should use legacy recording solution. If you have voip-based telephone system (see figures #2 and #4), then you should use voip recording solution.
And only in the case with voip adapter (see figure # 3) you can use both types of recording solutions. That happens because in the case # 3 we have components from both technologies: analog telephone from legacy telephony and adapter from Voip technology. Nowadays the trend of telephony word is replacing of legacy telephone equipment with Voip-based one. All new telephony networks are built only on the basis of voip equipment.
When using voip telephone system you should use recording system, which is also voip-based. Only in this case you can get all advantages of voip world.
What are advantages of using MiaRec Voip-based recording solution over legacy analog-based?
1) Quality of recording. MiaRec does recording in digital quality, while analog-based systems record calls with worse quality because there is an additional conversion from audio to digital.
2) Non-obtrusive. MiaRec uses non-obtrusive recording technology. Calls are recorded directly from Ethernet network. Analog-based recorder is connected between telephone and line. Audio signal from telephone goes through the recorder and can be altered. Most common problems are decrease in audio level, adding noise, echo.
3) Additional call information. MiaRec stores detailed information about every recorded call, like date and time of call, duration, source and destination phone number. This is done in completely automatic mode. Analog-based recording systems can store only audio part without any additional information about each call. If you have more than a few recorded calls, then locating of some particular call by only date/time is a challenging task. You may need to listen to tens of recorded calls before you locate the searched call.
4) "In" and "Out" audio are separated. MiaRec stores audio of caller and called parties separately. You can easily distinguish to whom belong the words said. Analog-based recording systems store audio mixed together and sometimes it is hard to understand who is talking at the moment, especially if two persons are talking at the same time.
5) Organize call and add notes to recorded calls. MiaRec is running on computer and it uses all advantages of it. It is possible to add notes to recorded calls. Organize calls into folders (by customer, department, date etc). The recorded audio file can be sent via e-mail with just a few mouse clicks.
6) Easy search of recorded calls. Intuitive user interface of MiaRec allows fast search of calls by any call parameter (date/time, duration, phone number etc).
7) Remote access. MiaRec has web-based user interface. You can access call recordings from any computer on the network or even through Internet.
8) Recording of softphones and Voip phones. Analog-based recording system cannot record calls, which are made from softphone or Voip softphone because in this case there is no analog part at all. The call is always voip-based. So, you should use only voip-based call recording system, like MiaRec.