The key answer is cost. MiaRec was designed with a special focus on SMB market. Call recording, which was available only for large companies, with MiaRec Business has become affordable for businesses of any size. Its innovative packet sniffing technology allows it to be considerabely less expensive than analog-based recording systems or appliances. MiaRec is entirely software -based, there is no need to spend money on proprietary hardware or expensive telephony equipment.
Licensing is based on a number of concurrent calls, not on a number of users. This allows to dramatically cut costs on call recording. For example, customer has 100 agents to be recorded, but only 10 of them are talking at the same time. So customer will pay only for 10 call recording licenses, not for 100.
MiaRec Business is absolutely scalable solution. It can be used in large call centers as well as in small companies with only a few seats. Its capacity is up to 500 concurrent calls on one server. If customer needs additional call recording capacity, he just purchases additional licenses. There is no need to wait for days for vendor representatives to replace appliance with needed number of call recording licenses.
Installation and administration of MiaRec is easy and taking little time, while users features set is rich and powerful. With its user friendly point-and-click interface you can easily search, sort, retrieve, play and tag recordings. There is no need to install the application on every agent's computer, MiaRec makes recordings available on the web, training and support costs for the application are greatly reduced.
The question of safety is vitally important for any business. Recording are strongly protected from unauthorized access. Multiple user interface allows to limit access of users based on privileges.
Opposed to competitors' solutions, MiaRec Business is not limited only to SIP protocol or some other vendor's equipment. MiaRec Business supports most IP-PBX systems, such as Cisco, Avaya, Mitel, Nortel, 3Com, 3CX, Siemens, NEC, Zultys and many others. High compatibility and possibility of integration with 3rd party applitions like CRM systems or internal databases make MiaRec Business a true contact center recording solution affordable and favorable for all businesses.