MiaRec can be used to record calls from Voip Softphone application, if it works in protocols SIP, H.323, Cisco Skinny (SCCP) or MGCP.
Also, MiaRec can record calls in other proprietary protocols, if an audio is transmitted inside RTP packets. In latter case information about caller/callee phone numbers may be unavailable.
This guide contains information about how to use MiaRec for recording calls on Softphone.
Record calls on single Softphone device
Recording of calls, which are made with Softphone is very easy!
Just install MiaRec on the same computer, where Softphone is running.
That's all! No additional hardware is necessary! Start MiaRec and record your call.
Should you have any problem or question related to using MiaRec Solo for recording calls on Softphone, please, contact our technical support by e-mail or phone.
Record calls on multiple Softphone devices simultaneously
You need:
- Switch with Port Mirroring function (see What is Port Mirroring?)
- Server with Windows 2000, 2003, XP or Vista
- MiaRec Business license for appropriate number of lines
Below network diagram shows how all devices should be connected:
Such network scheme will allow you to record multiple calls simultaneously.
Please, note, Port Mirroring function should be configured appropriately on the switch.
Please, check below a list of switches, which support Port Mirroring function.
Configuration guides for some models of switches are also available on this site.
Read also:
- What is a Port Mirroring?
- A list of Switches with Port Mirroring support
- Configuration guides of Port Mirroring function
Should you have any problem or question related to using MiaRec Business for recording calls on Softphone, please, contact our technical support by e-mail or phone.
