Cisco Unified Communications 500 Series - How-to record calls
MiaRec supports call recording on Cisco Unified Communications 500 Series for Small Business. Following models are supported:
- Cisco Unified Communications 520 (UC520)
- Cisco Unified Communications 540 (UC540)
- Cisco Unified Communications 560 (UC560)
Requirements:
- Server for MiaRec (see Recommended server)
- Network Switch with Port Mirroring support (see A list of Switches with port mirroring)
MiaRec uses packet sniffing technology for recording calls. It is necessary to configure port mirroring (port spanning) on the switch (see What is Port Mirroring?).
Configuration of port mirroring depends on what call types is necessary to record: inbound/outbound calls or internal (local) calls between two local IP phones.
Record inbound and outbound calls only
In order to record calls, MiaRec should see the network traffic between IP Phones and Cisco Unified Communications 500 (PBX).
PBX port on the switch should be configured as a source for port mirroring session.
MiaRec port should be configured as a destination for port mirroring session.
Record inbound, outbound and internal calls
In order to record internal calls, MiaRec should see the network between IP Phones and Cisco Unified Communications 500 (PBX) as well as the direct traffic between two IP Phones.
When internal call is made, the media (RTP) traffic is sent directly between two phones bypassing PBX. Because of this fact, it is necessary to mirror every phone's port rather than only PBX port.
All phones' ports on the switch should be configured as source for port mirroring session.
MiaRec port should be configured as a destination for port mirroring session.