How to records calls from Cisco Unified IP Phone

This guide contains information about how to use MiaRec for recording calls on Cisco IP Phone.

• Record calls on single Cisco IP Phone device
• Record calls on multiple Cisco IP Phone devices simultaneously

Record calls on single Cisco IP Phone device

You need:

• Computer with Windows 2000, 2003, XP or Vista
• MiaRec Solo license

Most of Cisco IP phones have built-in HUB. They have two network ports: "LAN/WAN" and "PC".

The computer with MiaRec should be connected to the "PC" port on the back of the IP Phone (see below diagram).

If you have IP phone models 7941, 7961, 7970, and/or 7971, be sure to enable the Span to PC Port setting.

You can do this through IP Phone menu: Model Information -> Ethernet Information -> Span to PC Port should be "Yes" (restart of IP Phone is necessary).

If such menu on IP Phone is not available, then you need to open Cisco CallManager Administration and configure this setting there.

1) Verify that your Cisco Unified Call Manager Administrator has enabled the PC Port for your IP Phone (default is enabled).

This is located in CCM Administrator under Device —> Phone

2) Select your IP Phone and then scroll to the bottom of the page to find "Span to PC Port" —> Change to Enable

Restart of your IP Phone may be necessary.

Should you have any problem or question related to using MiaRec Solo for recording calls on Cisco IP Phone, please, contact our technical support by e-mail or phone.

Record calls on multiple Cisco IP Phone devices simultaneously

You need:

• Switch with Port Mirroring function (see What is Port Mirroring?)
• Server with Windows 2000, 2003, XP or Vista
• MiaRec Business license for appropriate number of lines

Below network diagram shows how all devices should be connected:

Such network scheme will allow you to record multiple calls simultaneously.

Please, note, Port Mirroring function should be configured appropriately on the switch.

Please, check below a list of switches, which support Port Mirroring function.

Configuration guides for some models of switches are also available on this site.

Read also:

• What is a Port Mirroring?
• A list of Switches with Port Mirroring support
• Configuration guides of Port Mirroring function

Should you have any problem or question related to using MiaRec Business for recording calls on Cisco IP Phone, please, contact our technical support by e-mail or phone.