Avaya IP Office 500 Call Recording
MiaRec uses packet-sniffing technology for recording calls on Avaya IP Office 500. This technology allows to record calls in SIP and Avaya H.323 protocols.
MiaRec is a software-based solution, which allows it to be significantly less expensive than competitive products based on proprietary hardware.
Requirements:
- Server for MiaRec (see Recommended server)
- Network Switch with Port Mirroring support (see A list of Switches with port mirroring)
Note, CTI Link Pro license is NOT required because MiaRec extracts caller-id information from network packets, which are sent by Avaya IP Office to IP phones.
Connect Avaya IP Office 500 IP PBX through a switch, which supports port mirroring (as shown on the network diagram).
Configure port mirroring on that switch according to following instructions:
- Avaya IP Office 500 port should be configured as a source for port mirroring session.
- MiaRec port should be configured as a destination for port mirroring session.
Such configuration will allow call recording on Avaya IP Office 500.