Avaya Communication Manager Call Recording via TSAPI

MiaRec tightly integrates with Avaya Aura Communication Manager to provide superior call recording and quality assurance solutions for a wide range of organizations, from small and medium businesses to large multi-site contact centers.

MiaRec utilizes TSAPI interface of Avaya Application Enablement Services to extract call information such as agent id and name, local and remote phone numbers etc. This call infromation is linked to call recordings, which allows easy search, retrieval and playback.

Port mirroring function on a network switch is used by MiaRec to capture media associated with agents' ip phones and softphones.