Compatible with Cisco recorder ??

Submitted by zanghe on March 3, 2010 - 7:02pm

I'm using your evaluation version and I'm having a small problem : when I use the record function of Cisco Agent, Miarec can't record the call any more. All of the file is silent, but when I don't record my call manually by cisco recorder, Miarec works normally.

So, what's the matter with that ?
Submitted by support on March 3, 2010 - 7:15pm.

Are you using MiaRec Solo or Business?

Please, collect log as described in following document:

http://www.miarec.com/docs/MiaRecCollectLog.pdf

This information will allow us to investigate the issue.