Your Goal:

Maximum Contact Center Efficiency & Performance

Take your contact center performance and efficiency to the next level with MiaRec. Our Workforce Engagement solution is loved by agents and managers alike for its best-in-class usability and innovative features that boost productivity and provide unparalleled performance. 

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24 Hours

To Get Up & Running

MiaRec is so easy to implement and use that you could be up and running in as little as 24 hours.

2 Hours

Training Needed

In less than two hours, your supervisors are trained and ready to use MiaRec productively.

98%

User Happiness

Supervisors love using MiaRec because it is not only intuitive and easy to use, but it also makes their job much simpler.

Contact Centers Are Drowning In Data, Yet Starving For Insights

Did you know that only a 1% improvement in the first call response rate equates to around $276,000 in annual operational savings for contact centers? Yet, a lot of contact centers are using clunky, outdated, unreliable, and sometimes even non-compliant call-recording software. They generate a massive amount of data that no one can make sense of. Consequently, only 1 to 2% of calls are monitored after being recorded.

As a result, contact center managers and supervisors are operating in the dark, having to rely on their gut feeling rather than on data when making decisions. This is inefficient, costly, and risky — leading to less-than-ideal agent performance, high turnover rates, low customer satisfaction scores, and dwindling retention rates.

Source: Hubspot, CXToday
 
Efficient Contact Center
How MiaRec Can Help

The Next Generation Contact Center Is Here

MiaRec's Workforce Engagement Suite, Voice Analytics, and Advanced Reporting solutions are used by contact centers around the world.

Bring Your Contact Center Efficiency & Performance To The Next Level With MiaRec