Configuration

Port mirroring configuration

This article contains instructions for port mirroring configuration for some models of network switches.

Configuration of firewall consits of two steps:

Open ports, which are used for accessing MiaRec from other computers on the network
Enable packets pass-through for port mirroring traffic

MiaRec.ini configuration file

The most important part of configuration is located inside MiaRec.ini file (see C:\Program Files\MiaRec Business\Bin\MiaRec.ini).

MiaRec.ini has a standard INI file format (see Wikipedia: INI file format).

The basic format is following:

# This line is a comment
; This is also a comment
[Section String]
Key Name = Value String

Recording filters

On this page:

Introduction
Syntax of filters
Default action
Order of filters
Troubleshooting

Introduction

MiaRec supports very powerful recording filters, which allow to:

Post-recording filters

MiaRec supports post-recording filters. In a contrast to regular recording filters, which are executed when call is started, the port-recording filters are executed when call is completed.

Post-recording filters allows to do a post-processing of a call. For example, delete automatically calls, which are shorter than 5 seconds. Or move completed calls to other location (to network drive).

Post-recording filters are configured inside section [Filters::OnCallStop] in MiaRec.ini configuration file.

Location for audio files

By default audio files are saved inside directory C:\Program Files\MiaRec Business\Data\Recordings\

Location of audio files is configured inside MiaRec.ini configuration file (see option FileNameFormat inside section [Recording]).

Example:

[Recording]
FileNameFormat=C:\Recordings\%{setup-time#%Y%m%d}\%{setup-time#%Y-%m-%d-%H%M%S}.mp3

In above example audio files are stored inside directory C:\Recordings\.

File name format

MiaRec supports flexible naming of audio files. It is possible to include date/time, ip-address, phone number and other call parameters into file name.

File name format is configured via MiaRec.ini configuration file inside option FileNameFormat of section section [Recording].

Example:

[Recording]
FileNameFormat=C:\Recordings\%{setup-time#%Y%m%d}\%{setup-time#%Y-%m-%d-%H%M%S}.mp3

In above example audio files are stored inside directory C:\Recordings\.

Configuring MiaRec with Avaya Communication Manager

This article describes how to configure the MiaRec Call Recording System with the Avaya Application Enablement Services and Avaya Communication Manager to record incoming and outgoing phone calls.

TABLE OF CONTENTS

1. Introduction

2. Network Configuration

3. Configure Avaya Communication Manager

3.1. Verify the status of CTI link for TSAPI service