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Home › Documentation ›
 

Questions before purchase

  • Is this software or hardware?
  • What equipment do I need?
  • Supported operating systems
  • Supported VoIP protocols
  • What is port mirroring?



Is this software or hardware?

MiaRec is a software-based solution. This allows it to be considerably less expensive than hardware-based analogs (appliances). You can install MiaRec on existing server or purchase a dedicated server, which will be used for call recording purposes.

See: Recommended server for MiaRec

What equipment do I need?

MiaRec requires following equipment:

  • Sever (see Recommended server for MiaRec)
  • Switch with port mirroring function (see A list of switches with port mirroring)

MiaRec doesn't require any other proprietary hardware.

Supported operating systems

MiaRec supports the following operating systems:

  • Windows 2003
  • Windows 2008
  • Windows XP
  • Windows Vista
  • Windows 7

Both 32 and 64-bit versions are supported.

See: Recommended server for MiaRec

Supported VoIP protocols

MiaRec is compatible with all IP PBX systems, supporting the following protocols:

  • H.323
  • SIP
  • Cisco Skinny (SCCP)
  • MGCP
  • MGCP PRI Backhaul

Other proprietary protocols also may be supported, if audio is sent inside RTP packets. In this case, caller-id information (phone number) will be not available and each call will be stored only with date/time and IP-address or MAC address of caller and called parties.

Please, feel free to contact us to find out if your IP PBX is supported.

What is port mirroring?

Port Mirroring, also known as SPAN (Switched Port Analyzer), is a method of monitoring network traffic. With port mirroring enabled, the switch sends a copy of all network packets seen on one port (or an entire VLAN) to another port, where the packet can be analyzed.

Port Mirroring function is supported by almost all enterprise-class switches (managed switches).

read more
  • Before purchase
    • Is this software or hardware?
    • What equipment do I need?
    • Supported operating systems
    • Supported VoIP protocols
    • What is port mirroring?
  • Recommended hardware
  • Installation
  • Configuration
  • Administration
  • User guide
  • Issues and questions
  • Developer guide
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