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Documentation

 

Questions before purchase

  • Is this software or hardware?
  • What equipment do I need?
  • Supported operating systems
  • Supported VoIP protocols
  • What is port mirroring?
 

Recommended hardware

  • Recommended server for MiaRec
  • Switches with port mirroring
  • Disk space requirements
  • Network adapter
 

Installation

  • Installation checklist
  • Activate HASP dongle
  • Install on virtual machine
  • History of changes
 

Configuration

  • Port mirroring configuration
  • Firewall configuration
  • MiaRec.ini configuration file
  • Recording filters
  • Post-recording filters
  • Location for audio files
  • File name format
  • Configuring MiaRec with Avaya Communication Manager
 

Administration

  • Windows Event Log - monitoring status of MiaRec
  • E-mail notification
  • Backup calls
  • Create users for web access
 

User guide

  • Live monitoring
 

Issues and questions

  • Partial record (license limit)
  • I hear only one side when I playback a call
  • It doesn't work as expected
  • Collecting program log
  • Collecting network log
  • I forgot password for web access
  • 802.1p support on Network Interface Card (NIC)
  • Update drivers for Network Interface Card (NIC)
 

Developer guide

  • Connect to MiaRec Database
  • Export calls to Excel
  • Before purchase
  • Recommended hardware
  • Installation
  • Configuration
  • Administration
  • User guide
  • Issues and questions
  • Developer guide
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